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What if my employee did not receive their email?

  1. Verify that the email address was correctly entered on the General Screen in iSolved.
  2. If the email has been added correctly, ask the employee to check their junk or spam folders. The emails are generated from a noreply@isolvedhcm.com address, which may cause their browser to identify this as junk or spam. 
  3. If the employee cannot find the email, follow the instructions to resend it.
  4. If the employee still does not receive the email, it is possible their email provider thinks the email is spam and is blocking it from being received.  Ask the employee if they would like to use a different email address.