Troubleshooting

Employee

• What if I forgot my password?
• What if I forgot the password, do not have a mobile number listed, and cannot remember the answer to the security question?
• What if when attempting to reset an account, the authorization code request appears on the screen for an incorrect email/phone number 
• What if I could log in previously, but I cannot now?
• What if my account is disabled?
• What if iSolved asks for a Tenant ID when I login?
• What if nothing seems to be working?

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Client User (Employer)

• What if my employee did not receive their email?
• What if my employee's account is disabled?